Hardcore Gamer Resource Kit/Hardcore Gamer Resource Kit - Disc 2.iso/Pc/K_O/LSL7PAT.ZIP/LSL7TS.TXT

Text File | 1996-12-11 | 17KB | 367 lines

Sierra Technical Support
PO Box 85006
Bellevue, WA  98015-8506
Phone:  [phone]
Fax:  [phone]

America Online:  Keyword SIERRA
Compuserve:  Go SIERRA
Email:  [e-mail]
WWW:  http://www.sierra.com


Leisure Suit Larry 7: Love for Sail Troubleshooting Guide
for PC's using DOS 5.0 or higher, Windows 95, or Win 3.x
Revised 11/27/96


Sierra Technical Support provides this documentation as a reference to Sierra
customers using Sierra software products.  Sierra Technical Support makes
reasonable efforts to ensure that the information contained in this documentation
is accurate.  However, Sierra makes no warranty, either express or implied, as to
the accuracy, effectiveness, or completeness of the information contained in this
documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT
THE INFORMATION HEREIN WILL WORK WITH ANY OR ALL
COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME ANY LIABILITY,
EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE
INFORMATION HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR
LOST USE OF COMPUTER HARDWARE OR SOFTWARE PRODUCTS,
LOSS OF WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY
THIRD PARTY.  NO ORAL OR WRITTEN INFORMATION OR ADVICE
GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, DEALER OR
AGENTS SHALL CHANGE THE RESTRICTION OF LIABILITY OR
CREATE ANY NEW WARRANTIES.  IN NO CASE SHALL SIERRA'S
LIABILITY EXCEED THE PURCHASE PRICE OF THE SIERRA
SOFTWARE PRODUCT.

TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - RUNNING THE GAME IN WINDOWS 95
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES
SECTION 7 - OBTAINING A PATCH FROM SIERRA
SECTION 8 - BOOT DISK INSTRUCTIONS FOR DOS AND WINDOWS 3.1
SECTION 9 - SYSTEM DISK INSTRUCTIONS FOR WINDOWS 95
SECTION 10 - IF YOU STILL HAVE PROBLEMS


SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED:

486DX2/66, mouse
12 MB RAM for Windows 95, 3.x
8MB RAM for DOS (MS-DOS 5.0+)
2X CD-ROM drive
22 MB Hard Drive Space for install (minimum)
SVGA (640 x 480 x 256 colors)
100% SoundBlaster Compatible sound card with DAC

RECOMMENDED FOR BEST PERFORMANCE:

Pentium
16 MB RAM
4X SPEED CD-ROM Drive
30 MB Hard Drive Space


SECTION 2 - INSTALLATION PROCEDURES

DOS:
Insert the CD and switch to the CD drive by typing the drive letter
followed by a colon. Example:  D:[ENTER].  Then type  INSTALL
[ENTER] to begin the installation program.  Follow the on-screen
prompts to complete the installation.

WINDOWS 3.1:
Insert the CD into the appropriate drive.  From Program Manager, click
on File, then Run.  In the Command Line field, type the letter of the
drive followed by \SETUP.  Example: D:\SETUP.  Follow the on-screen
prompts to complete the installation.

WINDOWS 95:
Insert the CD and wait for the Leisure Suit Larry window to appear.
Click on Install.  If you do not have Autorun enabled, insert the CD into
the appropriate drive. Click on the Start Button, then Run.  In the Open
field, type the letter of the drive followed by \SETUP.  Example:
D:\SETUP.  Follow the on-screen prompts to complete the installation.


SECTION 3 - COMMON INSTALLATION PROBLEMS

DOS AND WINDOWS:

Problem: During installation you receive the error "DISK ERROR /
READ ERROR" or "NOT READY READING DRIVE X" (Where X is
the drive you are installing from).
Solution: The first step is to make sure that the CD is clean.  If it
appears clean you may need to update your drivers.  CD-ROM drivers
are provided by the hardware manufacturer.  If you have tried both of
these steps and you are still receiving the error, this usually indicates a
bad CD.  If you have had the product less than 90 days, Sierra will
replace your CD for free.  Send Disk #1 with a copy of a dated receipt
and a letter requesting disk replacement.  Be sure to include your  full
name, mailing address and a phone number.  If you have had the product
over 90 days you will need to include a check or money order for
$10.00.  The address is: Sierra On-Line Fulfillment, PO Box 485,
Coarsegold, CA  93614-0485.

DOS ONLY:

Problem:  After typing INSTALL, a row of dots goes across the screen
and stops.  The computer is locked up with this row of dots appearing on
the screen.
Solution:  The dots indicate the hardware detection portion of the
installation program.  You can bypass the hardware detection (and
therefore the lockup) by typing INSTALL /M.  If this entry doesn't
work, try INSTALL /F.  One of these entries should get you past the
lockup. If these alternate INSTALL commands do not correct the
problem, create a boot disk using the boot disk instructions in Section 6
and install the game under the boot disk environment.

WINDOWS ONLY:

Problem:  You receive an error message stating, "Your current display
driver is not supported by this game."
Solution:  Sierra's Windows games require that Windows is running in
at least 256 color mode.  Running Windows in less or colors will cause
this error message. The following instructions should help you change
your Windows video resolution to 256 colors:

Windows 3.1:
Double-click on Windows Setup in the Main program group. If
the Display line reads "64,000", "32 million", "Hicolor (16bit)",
"VGA" or "16 color", you will need to change to a driver that
supports 256 colors.  ("VGA" is a default Windows video driver
that only supports 16 colors and will not work with Sierra's
Windows games.)  To change video drivers, select Options, then
Change System Settings.  Open the Display box to see the list
of video drivers that are currently available.   You should check
your video card documentation for information on what 256
color driver to select.

Be careful when changing video drivers!  If you choose one that
is not designed for your particular video card, Windows will not
display properly.  If this occurs, change to your Windows
directory, type: SETUP, and choose the "VGA" driver again.
You should contact your video card manufacturer for the correct
driver or for additional help changing the Video Driver.

Windows 95:
Click on the Start button, select Settings, then Control Panel.
Double-click the Display icon. You will see four tabs:
Background, Screen Saver, Appearance, and Settings. Click
on Settings. In the box under Color Palette, it should say 256
Color. If it does not, click on the down arrow next to the
window to view a list of choices, and select the one that says
256 Color. Restart Windows when prompted to do so. If you
have any trouble running Windows 95 in 256 color mode, please
contact your video card manufacturer for assistance.


SECTION 4 - COMMON GAME PROBLEMS

Unless otherwise stated, the following issues can occur in both the DOS
and Windows version.

Problem:  In the Windows version, you experience a possible lockup
with the wait cursor showing, when Larry has flatulence near the casino
table.
Solution:  Run Windows NOTEPAD and open the file
C:\SIERRA\RESOURCE.WIN.  (This is the default directory.  If you
installed the game to a different directory, you will find the
RESOURCE.WIN file in that directory.)   In the file, Look for the line
that reads: leadsubmits=4.  Change the number 4 to a 6.  You can also
try the number 8, but it may cause other audio breakups later on in the
game.  Once you've made the change, save the file, exit, and then try the
game.  If this doesnÆt completely fix the problem, try eating the bean dip
exactly 3 times, and then let Larry commit his flatulence.  Eating the bean
dip 3 times produces a different sound effect which should work fine.

Problem:  In the DOS version, the game crashes back to DOS if you type
anything longer than 20 letters such as "Victorian Principles" in the "Other"
window while talking to Victorian Principles.
Solution:  Don't do that!  There is no need to type "Victorian
Principles" or anything longer than 20 letters anywhere in the game.

Problem: In the manual under the Be A Star, CyberVOX 2000 section,
it states to open the file named VOICE.TXT under the Larry 7 directory
to access the script for the voice-overs.
Solution: The correct file to use is BEASTAR.DOC, for Windows 95,
or BEASTAR.WRI for Windows 3.x.  These files can be found on the
CD ROM.   NOTE:  Some features are for Windows 95 only and are
explained in the documentation.

Problem:  Can't get the Larry wallpaper to show up on your desktop.
Solution:  This feature works in Windows 95 only.  To activate the
wallpaper, Click START, SETTINGS, CONTROL PANEL, then
double-click the DISPLAY icon.  In the Wallpaper box, click on
BROWSE.  In the File Name box, type the letter of your hard drive
followed by a colon and backslash and the path to the wallpaper file.
For example, if C: is your hard drive and the game is installed to its
normal default directory, you would type:
C:\SIERRA\LSL7\WALLPAPR.BMP.   Click on OKAY and then
APPLY and your wallpaper will now be set to the Larry wallpaper
feature.  This will automatically update each time you perform certain
tasks within the game.  When the game indicates that your wallpaper has
been updated, you will not see the change until your system has been
restarted.

Problem:  LSL7 has prompted you that the wallpaper has been updated,
but nothing has changed.
Solution:  See above.  The system must be restarted before Windows 95
makes the change.

Problem: When you attempt to run the game, you receive an error
message indicating insufficient memory.
Solution: Make sure you meet the system requirements for physical
memory.  DOS requires 8 megs of RAM and Windows and Windows 95
require 12 megs.  Create a boot disk using the instructions in Section 8
or 9 and run the game under the boot disk environment. This should free
up enough memory to run the game.


SECTION 5 - RUNNING "Love For Sail" IN WINDOWS 95

The following basic troubleshooting steps should help you resolve
problems such as memory errors, crashes, lockups and illegal
instructions errors (GPFs):

Step 1 - Run the program from a Windows 95 system disk.
Memory conflicts are a common cause of problems with DOS games in
the Windows '95 environment. Creating a system disk will free up more
system resources and memory for your games.  The system disk also
creates an environment that is "cleaner" or free of extra TSR and utilities
that can sometimes cause conflicts. Detailed boot disk instructions are
included in Section 8 of this document.  Please see SECTION 9 for
instructions on creating a system disk.

Step 2 - Check for corrupted files and hard drive errors.
Windows 95 contains a program called Scandisk that will check your
hard drive for errors. To run Scandisk, click on Start, Programs,
Accessories, System Tools and choose Scandisk from the list.  If
Scandisk finds any errors on the hard drive, fix them, then delete your
game and reinstall it.

Step 3 - Reinstall the game in a clean boot environment.
Lockups and other technical problems can be caused by corrupted game
files.  No program will run correctly if the data or executable files are
corrupted.  These corruptions will occur during the installation of the
game and are usually due to conflicts with TSRs or other utilities
running during the game installation. You should install the game in a
"clean" boot environment.  See Section 9 for complete instructions on
creating a boot disk.

Step 4 - Create a clean Windows environment.
Make sure that all screen savers, virus scans, and sound-related
Windows programs (IconHear It, Wired for Sound, etc.) are disabled
before starting the game. You should also check to make sure that you
have virtual memory enabled. You can check this by clicking on Start,
Settings, Control Panel, System, Performance, Virtual Memory.
Make sure that "Let Windows manage my virtual memory settings"
is checked.

Step 5 - Check your sound card drivers.
Windows '95 ships with many sound card drivers, however, there are
many sound cards are not directly supported.  When a sound card is not
directly supported by Windows '95, the game may lock up or crash.
Check with your sound card manufacturer to see if they have Windows
'95 drivers. If no Windows '95 drivers are available, running the game in
MS-DOS mode may correct the problem.

Step 6 - Check your CD-ROM drivers.
Windows '95 ships with the most common CD ROM drivers, however,
there are some CD ROM drives that Windows '95 does not support
directly.  If you are having trouble reading CD's, check with your CD
ROM drive manufacturer to find out what lines need to appear in your
CONFIG.SYS and AUTOEXEC.BAT and for driver updates.

Check your system to be sure that Windows 95 is properly set-up for
your CD ROM.  Right click on My Computer and choose PROPERTIES
to see the System Properties window.   Next, click on the
PERFORMANCE tab, and then FILE SYSTEM and finally CD ROM.
Make sure that the Optimize Access Pattern box is set for the speed of
your CD ROM drive.  It may also help to set the Supplemental Cache
Size to the halfway mark.  Restart your system and try again.

Step 7 - Run the game in MS-DOS mode.
If you have Windows 95 but are running the DOS version of the game,
restart the computer in MS-DOS mode by selecting Start, Shut Down,
Restart in MS-DOS mode.  Then follow the instructions in the manual
for the DOS installation.  Many DOS games will run better in this
environment.


SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

DOS SOUND CARD CONFIGURATION:

In DOS, the best sound card settings for a SoundBlaster compatible card
are I/O 220, DMA 1 and IRQ 5 or 7.  If you're using a Pro Audio card,
the best settings are I/O 220, DMA 3 and IRQ 5 for the Pro Audio
portion of the card, set the SoundBlaster portion of the card to DMA 1
and IRQ 7.  Make sure that the SoundBlaster and Pro Audio portions
DO NOT share the same DMA!  Settings outside these parameters can
cause lockups and/or choppy, repeating or garbled speech.   Most sound
cards have test utilities that will tell you what settings you are using.
Check your sound card documentation for more information.

DOS SOUND ISSUES:

Problem:  Choppy, repeating or garbled speech.
Solution:  This is caused by non-standard sound card settings or a
conflict between the sound card and another piece of hardware on your
computer.  See "DOS Sound Card Configuration" above for supported
settings and refer to your sound card documentation for information on
resolving hardware conflicts.

WINDOWS 95 SOUND ISSUES:

Problem: No sound or music.
Solution: This may be caused by incorrect sound card driver selection,
outdated or incompatible sound card drivers. For more information on
troubleshooting sound issues in Windows '95 you can download
SOUNDW95.TXT from our web page or on-line services, or contact
your sound card manufacturer for driver updates.


SECTION 7 - OBTAINING A PATCH FROM SIERRA

There is one patch for Leisure Suit Larry: Love for Sail, named LSL7PAT.EXE.

The fastest way to obtain a patch disk is to download it from one of the
following on-line services: Sierra On-Line's Web site
(http://www.sierra.com), CompuServe (GO SIERRA) or America
OnLine (KEYWORD SIERRA).  You can also request a patch disk be
mailed to you by calling Sierra Technical Support at 206-644-4343,
faxing to 206-644-7697 or writing to Sierra Technical Support, PO Box
85006, Belleuve, WA 98015-8506.


SECTION 8 - BOOT DISK INSTRUCTIONS FOR DOS OR WINDOWS 3.1

IMORTANT NOTE: Please read the entire instructions prior to starting
at Step 1.  If you are playing in Windows 3.1x, skip Step 2.

STEP 1
FORMATTING THE DISK
To make a boot disk, you must "system" format a high density diskette
in the A: drive.  This procedure will transfer the "system files" to the
disk and allow the computer to boot up correctly.  The diskette must be
in the A: drive; the computer will not boot from the B: drive.  At a DOS
prompt, type the FORMAT command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type:

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error
again, the MS-